Terms of service

Turbo Agent is an AI chat for your website that answers your customers from your catalogue, stock, orders and knowledge, and hands chats to your team. We may improve and change it over time. We’ll tell you before removing anything you rely on.

You are responsible for everyone you invite to your workspace, for keeping sign-in details secure, and for what happens in your account. Tell us straight away if you think someone has accessed it without permission.

The details you give us must be accurate, and you must have the authority to accept these terms for your business.

• Every plan starts with a 14-day free trial, with no card needed. To keep using Turbo Agent after the trial, choose a paid plan.
• Plans, prices and chat allowances are shown on our pricing. A chat is one conversation, however long. Chats over your plan’s allowance are charged at the rate shown there.
• Plans are billed in advance, monthly or yearly, in pounds sterling. Prices exclude VAT, which we add where it applies.
• If a payment fails, we’ll let you know. If it isn’t resolved within 14 days, we may suspend your agent until it is.
• We may change prices by giving you at least 30 days’ notice. The new price applies from your next billing period after that.

You can cancel at any time. Your plan continues until the end of the period you’ve paid for and then stops. We don’t refund part-used periods, except where the law requires it.

You own your content: your knowledge, catalogue, settings and chats. You give us permission to use it only to provide and support Turbo Agent for you. Neither we nor our AI providers train AI models on it.

You must have the right to share the content and connect the systems you use with Turbo Agent. You must also tell your customers, in your own privacy policy, that your website chat is provided by a third party and uses AI.

For your customers’ personal data in chats, you are the controller and we are your processor under UK data protection law. Our privacy policy describes the data, its purposes and how long we keep it. We will:

• process it only to provide Turbo Agent and on your documented instructions, which include your settings. We will tell you if we think an instruction breaks the law
• make sure anyone who can access it is bound to keep it confidential
• keep appropriate technical and organisational security measures in place
• use only the sub-processors listed in our privacy policy, under written terms that protect the data as these terms do. We will tell you before adding or replacing one, so you can object
• only transfer it outside the UK with the protections UK data protection law requires
• help you respond to your customers’ requests to exercise their rights, and with security, breach notifications and data protection impact assessments
• notify you without undue delay after becoming aware of a breach affecting it
• delete it when you close your account, or at the end of the retention periods in our privacy policy, unless the law requires us to keep it
• give you the information you need to show we meet these obligations, and allow reasonable audits

You must not use Turbo Agent to:

• break the law, or mislead or harm anyone
• send spam, or content that is abusive, discriminatory or infringes others’ rights
• try to access other customers’ data, test our security without permission, or disrupt the service
• copy, resell or reverse engineer the service, or build a competing product from it

Your agent writes answers with AI, based on the knowledge and systems you connect. AI can make mistakes, so answers may sometimes be incomplete or wrong. You are responsible for what your agent knows and for reviewing how it answers. Answers are not professional advice.

Turbo Agent connects to services such as Citrus-Lime Cloud POS, Citrus-Lime Cloud MT and Helpjuice. Your use of them is governed by their own terms. We aren’t responsible for their availability, or for changes they make that affect Turbo Agent, but we’ll work to keep integrations running.

We work to keep Turbo Agent available and fast, but we don’t guarantee it will be uninterrupted or error-free. We may need to pause it for maintenance, and we’ll keep disruption to a minimum.

We own Turbo Agent, including its software, design and brand. These terms give you the right to use it while your account is active and don’t transfer any ownership. If you send us ideas or feedback, we may use them freely.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow to be limited.

Otherwise, neither of us is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the amount you paid us for Turbo Agent in that period.

We may suspend or close your account if you seriously or repeatedly break these terms, don’t pay, or put the service or others at risk. Where we can, we’ll warn you first and give you a chance to put things right.

When your account ends, you can ask us for a copy of your content within 30 days. We then delete it, as described in our privacy policy.

We may update these terms. We’ll give you at least 30 days’ notice of changes that materially affect you. If you continue to use Turbo Agent after that, the new terms apply. If you don’t agree, you can cancel before they take effect.

These terms, with our privacy policy and your chosen plan, are the whole agreement between us about Turbo Agent. If any part is found to be unenforceable, the rest still applies. Neither of us is responsible for delays caused by events outside our reasonable control. You may not transfer these terms without our agreement. No one else has rights under them.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

For any question about these terms, contact us by post to Langton Digital Ltd, Anvil Cottage, Newtown, Ramsbury, Marlborough, SN8 2PP.